Payment

Payment is by Paypal or with a credit card using the store Checkout.

Shipping

Shipping is 2 - 3 days after payment has cleared unless otherwise stated.

 All overseas items are sent by First Class Airmail. This is an untracked service if you wish to upgrade you shipping to a trackable service please contact me for a quote. Proof of postage is obtained for all items. 

Customers in the US should be aware that most items arrive in approx 10 - 14 days however it is not uncommon for them to take up to 6 weeks. If your order has not arrived please contact me by email at loubrainwood@gmail.com

Please note that you are responsible for your own country's import duties and taxes. Please do not ask me to enter false details on customs forms as this is illegal and could cost me my business.

Refunds and Exchanges

I am sure you will be happy with your purchase but if you are not please return it to me in its original packaging for a refund of the item cost. Once I have received and checked the item I will let you know and assuming that the item is in good condition will issue a refund via your original payment method.  I cannot refund postage unless the item is faulty or not as ordered.

Please ensure you obtain proof of posting to protect yourself against loss or damage while in transit.

You have 14 calendar days from the day you receive your order to notify me that you wish cancel.

I will refund a cancelled order within 14 days of receiving the goods back, or within 14 days of receiving evidence that you, the buyer, has sent the item back (e.g. if the buyer has proof of postage).

Please also note:
I have the right to deduct money from refunds if returned items show signs of unreasonable use which diminish their value (i.e. if the item has been used rather than just checked).
 

Custom orders are not eligible for refunds unless damage in transit in which case a claim will be made with the carrier.

Fabric orders   Fabric must be checked prior to use.  I do check the fabric before posting but you will need to check  your length of fabric yourself before cutting, as once cut, the fabric cannot be returned.